Last Updated: 11/07/2025

1. ACCEPTANCE OF TERMS

1.1 Legal Agreement

By accessing and using the website penileimplant.us (hereinafter, the “Website”), owned by MAGICAL CLINIC (hereinafter, “Magical Clinic”, “we” or “the Clinic”), you agree to be bound by these Terms and Conditions of Use, all applicable laws and regulations, and you agree that you are responsible for compliance with any applicable local laws.

1.2 Legal Capacity

By using this Website, you represent and warrant that:

• You are over 18 years of age
• You have legal capacity to contract
• You provide truthful and updated information
• You use the site for legitimate purposes

1.3 Modifications to Terms

We reserve the right to revise these terms at any time without prior notice. By continuing to use this Website after such changes, you agree to be subject to the revisions.

2. SERVICE PROVIDER INFORMATION

• Company Name: Magical Clinic
• Trade Name: Magical Clinic
• Registered Address: Bahçelievler Mahallesi, E-5 Karayolu / Kültür Sok No:1, 34180 Bahçelievler/İstanbul, Turkey
• Phone: +90 531 912 5591
• Email: info@penileimplant.us
• Registration: 12/03/2018

3. DESCRIPTION OF SERVICES

3.1 Medical Tourism Services

Magical Clinic offers comprehensive medical tourism services specialized in:

a) Medical Services:

• Penile prosthesis implant surgery (inflatable and malleable)
• Preoperative urological evaluation
• Surgical procedure
• Postoperative follow-up
• Virtual medical consultations
• Second medical opinion

b) Coordination Services:

• Medical appointment management
• Hospital coordination
• Medical documentation assistance
• Medical interpretation services

c) Medical Tourism Services:

• Travel advice to Turkey
• Accommodation recommendations
• Local transfer coordination
• 24/7 assistance during stay
• Support with administrative procedures

3.2 Nature of Information

The information provided on this Website:

• Is informative and educational in nature
• Does not replace professional medical consultation
• Does not constitute medical diagnosis
• Does not establish a doctor-patient relationship until signing of informed consent

4. CONTRACTING PROCESS

4.1 Process Stages

Phase 1: Initial Consultation

• Information request through website
• Preliminary suitability assessment
• Medical questionnaire submission
• Non-binding indicative quote

Phase 2: Medical Evaluation

• Medical history review
• Diagnostic test analysis
• Video consultation with specialist
• Procedure candidacy determination

Phase 3: Confirmation and Planning

• Final quote
• Informed consent signature
• Reservation payment (30% of total)
• Travel date coordination

Phase 4: Service Delivery

• Reception in Turkey
• In-person evaluation
• Surgical procedure
• Recovery and medical discharge

Phase 5: Follow-up

• Immediate postoperative control
• Remote follow-up
• Continuous support

4.2 Contracting Requirements

To contract our services, the patient must:

• Be of legal age
• Provide truthful and complete medical information
• Not conceal relevant medical conditions
• Sign informed consent
• Comply with pre and postoperative medical instructions

5. MEDICAL AND HEALTH CONDITIONS

5.1 Medical Information

IMPORTANT WARNING: The medical information on this website is for general educational purposes only. It should not be used for self-diagnosis or self-treatment. Always consult with a qualified medical professional.

5.2 Eligibility Criteria

Not all patients are candidates for penile prosthesis implant. Criteria include:

Medical indications:

• Severe erectile dysfunction refractory to other treatments
• Peyronie’s disease with erectile dysfunction
• Cavernous body fibrosis
• Other specific urological conditions

Contraindications:

• Active infections
• Certain uncontrolled medical conditions
• Unrealistic expectations
• Inability to follow postoperative care

5.3 Risks and Complications

Every surgical procedure carries risks, including but not limited to:

• Infection
• Device malfunction
• Implant erosion or migration
• Persistent pain
• Need for additional surgeries
• Dissatisfaction with results

The patient will be informed in detail of all risks in the informed consent.

5.4 Informed Consent

Before the procedure, the patient must:

• Receive complete information about the procedure
• Understand risks and benefits
• Sign the informed consent document
• Have opportunity to ask questions
• Be able to revoke consent before the procedure

6. ECONOMIC CONDITIONS

6.1 Prices and Quotes

• Prices shown on the website are indicative
• Final quote is provided after medical evaluation
• Prices include services specified in the quote
• Do not include travel expenses, accommodation, or personal expenses unless expressly indicated

6.2 Payment Method

Accepted methods:

• International bank transfer
• Credit/debit card (Visa, MasterCard)
• Cash at the clinic
• PayPal (with 3% surcharge)

Payment schedule:

• 30% upon date confirmation (reservation)
• Remaining 70% 48 hours before procedure
• Financing possibility (subject to approval)

6.3 Cancellation and Refund Policy

By the patient:

• More than 30 days before: 90% refund of reservation
• 15-30 days before: 50% refund of reservation
• Less than 15 days: no refund of reservation
• For justified medical reasons: full refund or rescheduling

By the Clinic:

• Full refund of amounts paid
• Compensation for documented travel expenses (up to €500)
• Priority in rescheduling

6.4 Implant Warranties

• Implants have manufacturer’s warranty
• Magical Clinic offers warranty on surgical procedure
• Specific conditions detailed in separate document
• Does not cover misuse or non-compliance with postoperative care

7. WEBSITE USE

7.1 Use License

You are granted a limited license to:

• Access and view content for personal use
• Download information for personal consultation
• Share links to the website

7.2 Use Restrictions

It is prohibited to:

• Unauthorized commercial use of content
• Modify or copy materials
• Attempt to decompile or reverse engineer
• Remove copyright or other proprietary notations
• Transfer materials to another person
• Create derivative works based on materials

7.3 User Conduct

The user agrees NOT to:

• Provide false or misleading information
• Impersonate another person
• Upload viruses or malicious code
• Violate local, national, or international laws
• Harass or harm other users
• Collect information from other users without consent
• Interfere with site operation

8. INTELLECTUAL PROPERTY

8.1 Property Rights

All Website content is the property of Magical Clinic or its licensors:

• Texts and medical articles
• Images and photographs
• Videos and audiovisual material
• Logos and trademarks
• Site design and structure
• Software and source code

8.2 Use of Testimonials and Images

• Patient testimonials are used with express consent
• Medical images are anonymized
• Patients can revoke use of their image/testimonial
• Similar results are not guaranteed for all patients

8.3 Third-Party Links

The Website may contain links to third-party sites:

• We are not responsible for external site content
• Links do not imply endorsement
• Access at your own risk
• Review third-party privacy policies

9. PRIVACY AND DATA PROTECTION

9.1 Personal Data Processing

Personal data processing is governed by our Privacy Policy, which forms an integral part of these Terms.

9.2 Health Data

Medical data is especially sensitive:

• Treated with maximum confidentiality
• Only authorized medical personnel access
• Enhanced security measures applied
• Explicit consent required

9.3 Communications

By providing your contact information, you agree to receive:

• Communications related to your treatment
• Appointment and follow-up reminders
• Relevant medical information
• Commercial communications (if specific consent given)

10. LIABILITY AND LIMITATIONS

10.1 Limitation of Liability

IMPORTANT: To the extent permitted by law, Magical Clinic will not be liable for:

• Indirect, incidental, or consequential damages
• Loss of anticipated profits or savings
• Subjective aesthetic results
• Complications inherent to the procedure previously informed
• Force majeure events

10.2 Medical Liability

Magical Clinic maintains:

• Professional civil liability insurance
• Medical civil liability insurance
• Coverage according to Turkish and European regulations
• Patient safety protocols

10.3 Indemnification

The user agrees to indemnify Magical Clinic for:

• Improper use of website
• Violation of these terms
• False information provided
• Non-compliance with medical instructions

11. FORCE MAJEURE

11.1 Force Majeure Events

We will not be liable for breaches caused by:

• Natural disasters
• Pandemics or health emergencies
• War or terrorism
• Strikes or work stoppages
• Government travel restrictions
• Other events beyond our reasonable control

11.2 Consequences

In case of force majeure:

• Affected obligations are suspended
• Reasonable alternatives will be sought
• Services will be rescheduled when possible
• Refund policy will apply according to the case

12. DISPUTE RESOLUTION

12.1 Complaint Procedure

Step 1: Direct Communication

• Contact customer service
• Submit complaint in writing
• Response time: 15 business days

Step 2: Mediation

• If no agreement, voluntary mediation
• Independent mediator
• Shared costs

Step 3: Arbitration or Jurisdiction

• Consumer arbitration (if applicable)
• Competent courts according to legislation

12.2 Applicable Law

These terms are governed by:

• Spanish legislation for consumer aspects
• Turkish legislation for medical aspects
• Applicable international conventions

12.3 Jurisdiction

For disputes, the following will be competent:

• Courts of consumer’s domicile (within EU)
• Courts of [City] for other cases
• EU online dispute resolution system

13. TESTIMONIALS AND SUCCESS CASES

13.1 Use of Testimonials

Published testimonials:

• Are real patient experiences
• Have given consent for publication
• Do not guarantee identical results
• May be edited for clarity (without altering message)

13.2 Variable Results

WARNING: Results vary according to:

• Individual medical condition
• Personal anatomy
• Compliance with postoperative instructions
• General health factors
• Realistic expectations

14. COOKIES AND TRACKING TECHNOLOGIES

14.1 Cookie Use

This site uses cookies for:

• Basic site functionality
• Traffic analysis
• Experience personalization
• Marketing (with consent)

See our Cookie Policy for more information.

14.2 Cookie Control

You can manage cookies:

• Through cookie banner
• In browser settings
• Through opt-out tools

15. SERVICE AVAILABILITY

15.1 Website Access

We do not guarantee:

• Continuous site availability
• Absence of errors or viruses
• Uninterrupted operation
• Compatibility with all devices

15.2 Maintenance

We may temporarily suspend access for:

• Scheduled maintenance
• Security updates
• System improvements
• Technical causes

16. ELECTRONIC COMMUNICATIONS

16.1 Validity of Electronic Communications

You agree that electronic communications have legal validity for:

• Notifications
• Terms modifications
• Non-urgent medical information
• Service documentation

16.2 User Responsibility

It is your responsibility to:

• Keep contact information updated
• Regularly check email
• Configure spam filters appropriately
• Notify contact changes

17. ADDITIONAL SERVICES

17.1 Third-Party Services

We may offer third-party services:

• Accommodation (partner hotels)
• Transportation (transfer companies)
• Travel insurance
• Financing

These services:

• Have their own terms
• We are not responsible for their delivery
• We act only as informational intermediaries

17.2 Premium Services

We offer optional additional services:

• Private hospital room
• Dedicated translator companion
• VIP transfers
• Extended follow-up consultations

18. MINORS

18.1 Age Restriction

• This site is only for those over 18 years old
• We do not intentionally collect data from minors
• Parents/guardians are responsible for use by minors
• If we detect use by minors, we will delete the information

19. EXPORT AND INTERNATIONAL COMPLIANCE

19.1 Export Restrictions

Access from certain countries may be restricted by:

• International sanctions
• Export regulations
• Local legal restrictions

19.2 Local Compliance

The user is responsible for:

• Verifying access legality in their jurisdiction
• Complying with local laws on medical tourism
• Obtaining necessary travel permits
• Applicable customs or tax declarations

20. SEVERABILITY

If any provision of these terms is declared invalid or unenforceable:

• Other provisions will remain in effect
• Will be interpreted consistently with applicable law
• Will be replaced by a similar valid provision

21. ENTIRE AGREEMENT

These Terms and Conditions, together with:

• Privacy Policy
• Cookie Policy
• Medical Informed Consent
• Any specific signed agreement

Constitute the complete agreement between you and Magical Clinic.

22. WAIVER

Failure to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision.

23. NOTIFICATIONS

23.1 Notifications to Magical Clinic

Send legal notifications to:

• Address: Bahçelievler Mahallesi, E-5 Karayolu / Kültür Sok No:1, 34180 Bahçelievler/İstanbul, Turkey
• Email: legal@penileimplant.us
• Phone: +90 531 912 5591

23.2 Notifications to User

We will notify you through:

• Registered email
• Message to your account (if applicable)
• Publication on website (for general changes)

24. LANGUAGE

24.1 Language Versions

These terms are available in:

• Spanish (main version)
• English
• Turkish
• French

24.2 Interpretation

In case of discrepancy between versions, the Spanish version will prevail.

25. VALIDITY

These Terms enter into force from acceptance and remain in effect until:

• Completion of contracted service
• Cancellation according to these conditions
• Termination for breach
• Mutual agreement

26. CONTACT INFORMATION

For general inquiries:

• Email: info@penileimplant.us
• Phone: +90 531 912 5591
• Web: penileimplant.us

For legal matters:

• Email: legal@penileimplant.us

For medical emergencies (current patients only):

• 24/7 Phone: +90 531 912 5591
• WhatsApp: +90 531 912 5591

Office hours:

• Monday to Friday: 9:00 AM – 6:00 PM (CET)
• Saturdays: 10:00 AM – 2:00 PM (CET)
• Sundays and holidays: Closed (except emergencies)

ANNEX I: GLOSSARY OF MEDICAL TERMS

• Penile prosthesis: Implantable medical device to treat erectile dysfunction
• Inflatable implant: Three-component prosthesis that allows erection on demand
• Malleable implant: Semi-rigid prosthesis with manual positioning
• Erectile dysfunction: Persistent inability to achieve or maintain an erection
• Peyronie’s disease: Abnormal penile curvature due to scar tissue

ANNEX II: INFORMED CONSENT PROCESS

1. Complete preoperative information
2. Reflection time (minimum 24 hours)
3. Opportunity to ask questions
4. Document signature
5. Copy for patient
6. Confirmation before procedure

ANNEX III: PATIENT RIGHTS

According to the European Charter of Patient Rights:

• Right to information
• Right to consent
• Right to free choice
• Right to privacy and confidentiality
• Right to respect for patient’s time
• Right to safety
• Right to innovation
• Right to avoid unnecessary pain and suffering
• Right to personalized treatment
• Right to complain
• Right to compensation

FINAL DECLARATION

By using our services, you acknowledge having read, understood, and accepted these Terms and Conditions in their entirety. If you do not agree with any part of these terms, you should not use our services.

Last updated: 11/07/2025